Technical Support
InterSense provides full technical support for all of our products with a standard one year warranty. Extended warranty plans are available through your sales representative. All service and technical support questions are most rapidly addressed through your on-line service account.
An on-line service account gives you access to product manuals and our knowledge base which addresses common questions and issues about using your InterSense product.
Login to your InterSense on-line service account
If you own or use any InterSense product, we recommend that you register your product and sign-up for an on-line service account. It is helpful to have the product serial number available when your register.
Register your InterSense product and request a service account
Product Repairs
InterSense requires a Return Material Authorization (RMA) number be issued for any devices, whether warranty or non-warranty, that are sent back for repair. This number is specific to the devices being sent back, and must be obtained from InterSense technical support. Please contact us with the email/phone information below for assistance troubleshooting to help verify the presence of a device issue before requesting an RMA, as many issues can be resolved remotely. If possible, please email self-test results and any other relevant data before calling or along with your initial email, to simplify the troubleshooting process.
If we are unable to resolve your issue over the phone or email, we will request that you complete our on-line RMA request form in order to issue the RMA. Please list all model and serial numbers for every item being sent back, as well as a detailed description of the problem; technical support will contact you for more information if required. If a Purchase Order (PO) number is known in advance for the repair costs, please provide it on the form; otherwise it is not required to list the PO number. RMAs are generally issued within a business day of being requested:
InterSense RMA request form
For general technical support or non-service related requests, please send us an email request or leave a message on our service line.
General technical support email:
techsupport@intersense.com
Direct telephone and calling from outside the United States:
+1 781 541 7624
Toll free in the United States:
(888) FLY-THRU (888-359-8478) and dial extension 624
Product Specifications:
- 3-DOF Products (InertiaCube2, InertiaCube3 and Wireless InertiaCube3)
- 6-DOF Products (IS-900 and IS-1200 Product Families)
Note: InterTrax20/30, InterTrax2, IS-300*, older blue-colored wands and head trackers, and IS-600 systems can no longer be repaired by InterSense, and configuration/runtime support is limited for these systems. Please contact InterSense sales for assistance if you would like to upgrade to a current 3-DOF or 6-DOF tracking system.
* "IS-300" does not refer to the IC3 Processor (which is selected in ISDemo as "IS-300"). The IC3 processor is still supported/repairable.
Software Downloads: